Google reviews must be requested at the right time, in the right place. A magnet placed at the customer's after an intervention, or a sticker handed with the bill, turns a moment of satisfaction into a 5-star review. And a less-than-happy customer is captured internally before becoming a public review.
A satisfied customer doesn't spontaneously think about leaving a review. An unhappy customer does, much more often. Email reminders have a low click rate. SMS are quickly forgotten.
It's not a motivation problem, it's a timing problem. The review must be asked while warm, at peak satisfaction: just after installation, delivery, meal, service. And the request must be immediate, frictionless.
A magnet placed at the customer's after intervention remains visible for months. A sticker stuck on a counter or a card slid with the bill is read at the right moment. A keyring handed in a gift box is kept.
The physical object does two things: it reminds the customer the experience was good, and makes the action immediate (a scan, a rating, a review). No app, no long form.
Step 1: the customer scans the magnet or keyring.
Step 2: the page asks "Are you satisfied with the service?" with a rating (stars or smileys).
Step 3: if the rating is high, the customer is redirected directly to the Google review page. They write their public review in seconds.
Step 4: if the rating is lower, the customer is invited to explain what can be improved in an internal form. You collect the feedback, address the issue, and the customer isn't frustrated.
Want 3 to 8 times more Google reviews without email reminders? Get a costed quote within 24 h.
Frequently asked questions about Google review collection via connected objects.
Our team configures the scenario, integrates your Google My Business and delivers your NFC magnets or stickers in 10 to 15 working days.
